Your Guide to the
Rules of Service
The General Orders, Code of Conduct, and Personnel Procedures Manual govern your rights, obligations, and entitlements as a civil servant. This guide makes them accessible through plain-language explanations and practical scenario walkthroughs.
Scenario Walkthroughs
Applying for Annual Leave
The complete leave application process, eligibility rules, and what happens if your request is denied.
Facing a Disciplinary Hearing
From allegation to outcome — your rights, the steps involved, and the range of possible penalties.
Requesting Maternity or Paternity Leave
Your entitlements, how to apply, salary during leave, and procedures for returning to work.
Applying for Promotion
Eligibility criteria, how the selection process works, seniority rules, and recourse if passed over.
Reporting Sick and Extended Sick Leave
What to do when you fall ill — from notifying your supervisor on day one through medical certificates, Medical Board referral, and half-pay rules for extended absence.
Retiring from the Civil Service
The full retirement process — from notification timelines and pension calculations to your final Certificate of Service, whether you are reaching statutory age or retiring voluntarily.
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Source Documents
General Orders
The master regulatory framework governing all aspects of public service.
Code of Conduct
Ethical standards, categories of misconduct, disciplinary procedures, and penalties.
PPM
Step-by-step operational guidance for HR processes.
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